TERMS OF SERVICE
Last updated: March 24, 2026
These Terms of Service govern your use of the Auret website (www.auret.co.uk) and any purchases made through our store. By accessing our website or placing an order, you agree to be bound by the terms outlined below.
If you do not agree with any part of these terms, please refrain from using our website.
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1. USE OF OUR WEBSITE
By placing an order through our website, you confirm that:
- You are at least 18 years of age.
- All information provided during checkout is accurate and complete.
- You will not use our products or services for any unlawful or unauthorised purpose.
Auret reserves the right to refuse service, cancel orders, or restrict access to our website at our discretion.
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2. PRODUCT INFORMATION
At Auret, we take care to ensure that all product descriptions, images, and pricing are accurate and up to date.
Please note:
- Minor variations in colour, texture, or appearance may occur due to screen settings or production tolerances.
- Typographical errors or inaccuracies may occasionally appear.
- We reserve the right to correct any errors or omissions at any time without prior notice.
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3. ORDERS AND PAYMENT
All orders are subject to availability and acceptance.
- Orders are processed once full payment has been successfully received.
- We accept credit cards via our secure checkout.
- Auret reserves the right to cancel or refuse any order if fraudulent or unauthorised activity is suspected.
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4. ORDER PROCESSING AND DELIVERY
Orders are typically processed within 1–3 business days.
After processing, estimated delivery times to UK addresses are generally:
- Standard: 5–10 business days
Please note:
- Delivery times are estimates only and may vary due to factors outside our control.
- Customers will receive tracking information once their order has been dispatched.
- Auret cannot be held responsible for delays caused by postal services, carriers, or other external factors.
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5. RETURNS AND CANCELLATIONS
For full details on returns, refunds, and eligibility, please refer to our Returns & Refund Policy available on our website.
Orders may only be cancelled before they have entered the fulfilment process. Once an order has been dispatched, cancellation is no longer possible.
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6. CUSTOMER RESPONSIBILITY
Customers are responsible for ensuring that:
- The delivery address entered at checkout is correct and complete.
- All contact information provided is accurate.
If an incorrect address is provided, Auret cannot guarantee that the order can be amended once processing has begun.
If tracking information confirms that an order has been successfully delivered, Auret cannot be held responsible for packages that are subsequently lost or stolen.
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7. YOUR CONSUMER RIGHTS (UK)
As a UK consumer, you are protected under the Consumer Rights Act 2015 and the Consumer Contracts Regulations 2013.
Under these regulations, you have the right to:
- Cancel your order within 14 days of receiving your goods (cooling-off period).
- Receive a full refund for items that are faulty, not as described, or not fit for purpose.
Nothing in these Terms of Service affects your statutory rights as a consumer under UK law.
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8. LIMITATION OF LIABILITY
To the fullest extent permitted by UK law, Auret shall not be liable for any indirect, incidental, or consequential damages arising from the use of our products or website.
This includes, but is not limited to:
- Delivery delays caused by third-party carriers
- Loss or damage occurring after confirmed delivery
- Website downtime or technical errors
Our liability shall in no case exceed the total amount paid for the product(s) in question.
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9. INTELLECTUAL PROPERTY
All content on this website — including but not limited to text, product descriptions, images, graphics, logos, and branding elements — is the exclusive property of Auret and is protected under applicable intellectual property laws.
Unauthorised reproduction, distribution, or use of any materials from this website is strictly prohibited.
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10. COMPLAINTS AND CUSTOMER SUPPORT
If you have a concern regarding your order or experience, we encourage you to contact our team directly. We aim to respond to all enquiries within 3 business days.
Contact:
Auret Customer Support
Email: info@auret.co.uk
Website: www.auret.co.uk
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11. CHANGES TO THESE TERMS
Auret reserves the right to update or modify these Terms of Service at any time. Any changes will be posted on this page with a revised "Last Updated" date.
By continuing to use our website following any updates, you agree to the revised terms.
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12. GOVERNING LAW
These Terms of Service are governed by and construed in accordance with the laws of England and Wales.
Any disputes arising from these terms shall be subject to the exclusive jurisdiction of the courts of England and Wales.
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AURET | www.auret.co.uk | info@auret.co.uk